Support training details
Core Tasks | Estimated date to complete the task | Progress |
Hubspot course learning and certification | 3 days |
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KT about service desk, jira | 0.5 day |
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KT about Loree | 1 day |
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Create a course with all the available option in the loree and loree interactive | 1 day |
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Canvas, BB and D2l installation work flow | 0.5 days |
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Sharing the document understanding the already resolved incidents. | 2 days |
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How to email the client | 0.5 days |
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How to ack the support ticket |
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Client management details |
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AWS access, dynamo db, coginto and cloud watch KT | 0.5 day |
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Support Task | Estimated date to complete the task | Progress |
What is PIR and how to write PIR | 1 day |
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Shared the old incident and create the new PIR | 1 day |
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uninstallation of loree v1 | 2 hours |
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uninstallation of loree v2 |
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