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Core Tasks

Estimated date to complete the task

Progress

Hubspot course learning and certification

3 days

KT about service desk, jira

done0.5 day

KT about Loree

done1 day

Create a course with all the available option in the loree and loree interactive

done1 day

Canvas, BB and D2l installation work flow

0.5 days

Sharing the document understanding the already resolved incidents.

2 days

How to email the client

0.5 days

How to ack the support ticket

Client management details

AWS access, dynamo db, coginto and cloud watch KT

0.5 day

Support Task

Estimated date to complete the task

Progress

What is PIR and how to write PIR

1 day

Shared the old incident and create the new PIR

1 day

migration task

1 day

uninstallation of loree v1

2 hours

uninstallation of loree v2